CRUISE, TRAVEL & TOURISM

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The travel business is complicated. Invest in a good compass.

We help operators, retail travel sellers, investors, and industry partners gain insights, develop effective strategies, and optimize revenue performance.

 

Serving


  • LEISURE TRAVEL OPERATORS

  • Cruise Lines

  • Tour Operators

  • Adventure Operators

  • Lodging

  • Transportation

  • Events & Attractions

  • TRAVEL RETAILERS

  • TRAVEL DESTINATIONS

  • INVESTORS & START-UPS

  • RESEARCH & CONSULTING FIRMS

  • MEDIA

  • MARKETING AGENCIES

  • INDUSTRY PARTNERS


 

Articles & Infographics


Angle of AscentA five-year capacity framework for sixteen leading cruise brands

Angle of Ascent

A five-year capacity framework for sixteen leading cruise brands

Scanning the HorizonA study in contrasts:  newbuilds vs. aging ships 2022-2026 (Apr 2021)

Scanning the Horizon

A study in contrasts: newbuilds vs. aging ships 2022-2026 (Apr 2021)

A Peek Behind the CurtainCan an airline loyalty program really be worth $23 billion?

A Peek Behind the Curtain

Can an airline loyalty program really be worth $23 billion?

ArmageddonThe cruise industry in the wake of COVID-19 (Aug 2020)

Armageddon

The cruise industry in the wake of COVID-19 (Aug 2020)

Taking InventoryHow major cruise brands have configured their fleets for recovery.  (Apr 2021)

Taking Inventory

How major cruise brands have configured their fleets for recovery. (Apr 2021)

The Owl and the PigeonThe importance of perspective

The Owl and the Pigeon

The importance of perspective

The Great Cruise Ship BazaarA behind the scenes look at ships delivered, bought, sold and scrapped in 2020-2021 (Mar 2021)

The Great Cruise Ship Bazaar

A behind the scenes look at ships delivered, bought, sold and scrapped in 2020-2021 (Updated Oct 2021)

Joe’s Ten Principles for Data-Driven Success

Joe’s Ten Principles for Data-Driven Success

Remembering A.K. LantermanTen formative years with the legendary Holland America Line boss

Remembering A.K. Lanterman

Ten formative years with the legendary Holland America Line boss

Out of HibernationHow much capacity was jettisoned by the world’s ten largest cruise brands in 2020-2021? (Mar 2021)

Out of Hibernation

How much capacity was jettisoned by the world’s ten largest cruise brands in 2020-2021? (Mar 2021)


Commercial Strategy & Performance


Revenue Optimization for Leisure Travel OperatorsFour tasks that matter most

Revenue Optimization for Leisure Travel Operators

Four tasks that matter most

Focus, Discipline & AccountabilityBuilding a bulletproof commercial management system

Focus, Discipline & Accountability

Building a bulletproof commercial management system

The Elements of Revenue Management

The Elements of Revenue Management

The Elements of Revenue Dilution

The Elements of Revenue Dilution

Finding True NorthThe importance of strategy & planning

Finding True North

The importance of strategy & planning

The Elements of Marketing

The Elements of Marketing

The Full Circle JourneyAdding value before and after the trip

The Full Circle Journey

Adding value before and after the trip

Heaps of PyriteAnalytics in the leisure travel business

Heaps of Pyrite

Analytics in the leisure travel business

Brand ArchitectureConsonance & dissonance

Brand Architecture

Consonance & dissonance

The Elements of Sales & Distribution

The Elements of Sales & Distribution

Complexity, Seams & SilosThe importance of alignment & synchronization

Complexity, Seams & Silos

The importance of alignment & synchronization

Integrated MarketingOne size fits one

Integrated Marketing

One size fits one

An Analytical Approach to Trade Distribution

An Analytical Approach to Trade Distribution