The Elements of Marketing

Left Brain - Right Brain

In the pre-digital age, marketing was mostly a haven for creative spirits. Advertising was an essential that tended to pique frustrations among the “if you can’t measure it, you can’t manage it” style of executives. Today, it often seems like the opposite. Every nuance, every variable in audience, message, creative execution and channel is laid bare to data-driven scrutiny.

Of course, marketing is far more than advertising. At the core lies the fodder for big thinking. Customers — who they are, what they crave, how to find them, how to earn their loyalty. Customer experiences that resonate, delight, offer great value, are differentiated from competitors, can be clearly communicated, and are profitable.

Today, effective marketing requires a finely calibrated balance between left- and right-brain thinking. A deficiency of either is perilous.

Brand Management


STYLE & EXPRESSION

Standards and guardrails that govern the use of brand trademarks, assets, and creative styles


BRAND ARCHITECTURE

Articulating the brand’s positioning, raison d’etre and unique points of differentiation with clarity and consonance

WHO. Our identity

WHY. Our core values & purpose

FOR WHOM. Our customers, their unmet needs and wants

WHAT. Our unique products and claims

HOW. The reasons to believe

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Customer Experience


THE FULL CIRCLE JOURNEY

The full scope of the leisure travel experience

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CUSTOMER LOYALTY



 

Integrated Marketing


ONE SIZE FITS ONE

Segments, content and channels in marketing’s digital transformation

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Marketing Support


MARKETING ANALYTICS


MARKETING TECHNOLOGY


MARKETING ADMINISTRATION


Specialized Marketing


BRAND PARTNERSHIPS


PUBLIC RELATIONS


DESTINATION MARKETING


TRADE MARKETING